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Call us for all your car needs! 410-922-2700

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • ALL-DATA
  • ASA (Automotive Service Assocation)
  • ASE Master Technician
  • Federated Auto Parts
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Jasper
  • Car Care Aware

Testimonials

  • Never had a problem in all the times I've brought my car here. The guys are friendly, funny, and honest!
    -Liz H.K.

  • Clean restrooms, clean nice waiting room.
    -Mary M.

  • Been going there for over 30 years always a pleasure always an honest estimate and always on time they may not be the cheapest but they back up their work and it's worth a penny or two more for that kind of confidence.
    -Harvey Z.

  • Found My Mechanic through Dave Serio's website. They worked on my 2005 Honda Odyssey. Needed a new front axle and some brake work. They did a good job same day and I was very pleased. I will go back again for other service work in the future. Thanks guys!
    -Mark C.

  • I took my truck to my mechanic because of a noise that I only heard on bumpy roads. They told me that it was a broken leaf spring and also recommended that I replace my stabilizer links. I had the spring taken care of immediately and returned to them for the stabilizer links. They also replaced the front rotors and pads at that time. They were very friendly and reasonably priced. I will be returning to my mechanic for future repairs without question.
    -Travis D.

  • My 1992 Toyota Previa Van was on its last leg. Vic and the guys at My Mechanic put new tires on it, they performed a front end alignment and fixed my heater all in the same day. Very Happy with the service.
    -Ernie S.

  • Great service, Honest & Friendly. Helped us out while visiting relatives.
    -Jack C.

  • To: MY MECHANIC - Expert Auto Repair Mr. Vick, this note is to express my sincere gratitude for the fabulous service I experience at your shop. It's always nice to know you can depend on someone when dealing with a situation like I had to deal with. I appreciate your help and hard work in regard to my car repair. I also appreciate your company friendliness, quality, attitude and professionalism. The people who work there go out of their way for the customer, many times going beyond their duty in giving each customer the best in service. Thank you for your pride, even more than the great job and advice, I thank you for the patience and kindness you and your staff showed me. All of you were very kind and helpful to me during the process. A special thanks to Vick and Rick you both really took the time to explain what the needs of my vehicle were, you just don't find that kind of one on one service today. Your repair shop and technicians are indeed the greatest! I want you to know how much I appreciate the way you have cared and thank you for all your help and I will see you next service. I have certainly highly recommended your company to others; because of my complete satisfaction with your services. Keep up the good work : ) Sincere Diva thanks.
    -Leona of Randallstown

  • What can I say about my Mechanic except that they provide outstanding service in every aspect of their business. Their customer service is superior to any other. At My Mechanic they not only make you aware of what you need to do to keep your vehicle performing at its best they explain in detail why this is needed for your vehicle. When I visit My Mechanic it is always a pleasant experience in every way. My Mechanics family has become part of my family. There is only one thing left to say. "Don't Panic call My Mechanic". You will be pleased with their service.
    -Mia M