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Call us for all your car needs! 410-922-2700

PRIVACY POLICY

This privacy policy sets out how My Mechanic uses and protects any information that you give My Mechanic when you use this website. My Mechanic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. My Mechanic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7/20/2010. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • ALL-DATA
  • ASA (Automotive Service Assocation)
  • ASE Master Technician
  • Federated Auto Parts
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Jasper
  • Car Care Aware

Testimonials

  • Never had a problem in all the times I've brought my car here. The guys are friendly, funny, and honest!
    -Liz H.K.

  • Clean restrooms, clean nice waiting room.
    -Mary M.

  • Been going there for over 30 years always a pleasure always an honest estimate and always on time they may not be the cheapest but they back up their work and it's worth a penny or two more for that kind of confidence.
    -Harvey Z.

  • Found My Mechanic through Dave Serio's website. They worked on my 2005 Honda Odyssey. Needed a new front axle and some brake work. They did a good job same day and I was very pleased. I will go back again for other service work in the future. Thanks guys!
    -Mark C.

  • I took my truck to my mechanic because of a noise that I only heard on bumpy roads. They told me that it was a broken leaf spring and also recommended that I replace my stabilizer links. I had the spring taken care of immediately and returned to them for the stabilizer links. They also replaced the front rotors and pads at that time. They were very friendly and reasonably priced. I will be returning to my mechanic for future repairs without question.
    -Travis D.

  • My 1992 Toyota Previa Van was on its last leg. Vic and the guys at My Mechanic put new tires on it, they performed a front end alignment and fixed my heater all in the same day. Very Happy with the service.
    -Ernie S.

  • Great service, Honest & Friendly. Helped us out while visiting relatives.
    -Jack C.

  • To: MY MECHANIC - Expert Auto Repair Mr. Vick, this note is to express my sincere gratitude for the fabulous service I experience at your shop. It's always nice to know you can depend on someone when dealing with a situation like I had to deal with. I appreciate your help and hard work in regard to my car repair. I also appreciate your company friendliness, quality, attitude and professionalism. The people who work there go out of their way for the customer, many times going beyond their duty in giving each customer the best in service. Thank you for your pride, even more than the great job and advice, I thank you for the patience and kindness you and your staff showed me. All of you were very kind and helpful to me during the process. A special thanks to Vick and Rick you both really took the time to explain what the needs of my vehicle were, you just don't find that kind of one on one service today. Your repair shop and technicians are indeed the greatest! I want you to know how much I appreciate the way you have cared and thank you for all your help and I will see you next service. I have certainly highly recommended your company to others; because of my complete satisfaction with your services. Keep up the good work : ) Sincere Diva thanks.
    -Leona of Randallstown

  • What can I say about my Mechanic except that they provide outstanding service in every aspect of their business. Their customer service is superior to any other. At My Mechanic they not only make you aware of what you need to do to keep your vehicle performing at its best they explain in detail why this is needed for your vehicle. When I visit My Mechanic it is always a pleasant experience in every way. My Mechanics family has become part of my family. There is only one thing left to say. "Don't Panic call My Mechanic". You will be pleased with their service.
    -Mia M